Home About Us Products Service Contact Us News 中文网站
New address: RM1218,12th Floor, Duocai Technology Building,Guanlan High Tech Park ,Huanguan South Road, Longhua district, Shenzhen,China.
Old website

 Service

Sample Availability & Policy
Samples are offered at cost.

Guarantees/Warranties/Terms and Conditions
We guarantee excellent quality for all our products.Time of delivery is negotiable. Payment can be made by PayPal, T/T, Western Union and other negotiable methods.

Export/Import Processing Support
We can offer customer complete export/import processing support which includes insurance,shipping,customs,export documents,quality inspection and product maintenance.

After Sales Service
We provide after-sales services which include product maintenance,product repair,user instruction, product improvement and customer feedback.

1. Payment Method:
T/T, PAYPAL , Western Union, Credit Card are acceptable.

2. Shipping Method:
By Express
We have good relationship with some Express companies and we can get good discount from them. Following are our partners:

DHL is our first choice to send package. We have long relationship with Hong Kong DHL. Price is competitive. You will receive the goods around 4-7 days
Fedex is a good choice for some island countries. You will receive the goods around 4-7 days
UPS is good choice for some of Asia & Europ countries and some Europ countries. You will receive the goods around 4-5 days.
EMS is difficulty for you to do customs clearance, we would send you the good via EMS. If send the package by EMS, you do not need pay tax. But, EMS suits for small package. YouWill receive the goods 7-15 days.

By Air
If the goods is above 60 kg, we would send the goods by air upon clients' request. Following are some of our partners

TURKISH Airlines Emirates Airlines South African Airways

By sea
Generally, if send the goods. by sea, we will send the goods to Hong kong and the goods will be on board in Hong kong.

By appointed forwarding company
If The Price Term Is EXW, Your Carrier Should Pick Up The Goods From Our Factory. If Your Forwarder Can Not Pick Up The Goods Due To Far Distance, We Can Send The Goods To Your Forwarders Warehouse, But We Will Not Be Responsible For Shiping Charges And Customs Clearance In China.
If Need Us Quote You Fob Price, We Will Add $85 Extra Customs Clearance Costs And Some Other Local Shipping Charges. You Need Us To Inform Us Your Forwarders' Details In Advance, So That We Can Check The Total Costs.
If You Have DHL Or Other Epxress Account , And We Ant To Pay Them Directly. Please Ensure That The Total Value Of The Goods Is Below $600. If The Value Is Above $600,We Will Charge You $85 Handling Costs Of Customs Clearance.

Product Name Warranty
CCTV Camera 2 Year Limited Warranty
CCTV DVR 2 Year Limited Warranty
CCTV DVR CARD 2 Year Limited Warranty
HD Sports Camera 1 Year Limited Warranty
HD Vehicle Camera 1 Year Limited Warranty

Details of 2 years limited warranty :
1. The first year: if it is due to products’ quality, we will repair the products well without fee and pay for 50% shipping costs.
2. The second year: We will repair the products well without any fee, we will not be responsible for shipping charges.

Details of 1 Year Limited Warranty
1. The first 3 months: if it is due to products’ quality, we will repair the products well without fee and pay 50% shipping costs.
2. Next 9 months: We will repair the products well without any fee, we will not be responsible for shipping charges.

Exchange policy:
If the product does not work in 3 month, exchange is acceptable. Faulty items should be sent to our factory firstly. After we received the faulty one, replacement will be sent. If replacement need to be arranged before the receipt of faulty one, 100% deposit of the new items will be charged. Once we get the faulty one, deposit will be returned.

Notice:
1. If the products are damaged by strong currency and misuse, we will repair. But if there are some main parts broken, such as CCD, lens and some other expensive parts, we will charge some fee and we will not pay for shipping costs. 2. If products’ case is damaged and it is not resell able, exchange is not accepted.

4.RETURN MERCHANDISE AUTHORIZATION FORM

instruction

Copyright belongs to VG(Shenzhen) High Tech Ltd